A public website with a working membership record.

The site welcomes people into the community and gives members one clear way to apply. Its membership record remains the reference for community operations, keeping the public experience connected to the work that follows each application over time.

Hermes supports community operations.

The website holds the membership record that the community can refer to. Hermes supports applicant filtering, Admin reporting, invitations, approval, welcome messages, membership reconciliation and scheduled community summaries. Admin remains responsible for all final membership decisions.

A membership system that keeps community, website and operations connected.

The website stays the source of truth while Hermes supports the operating steps around intake, approval, reconciliation and scheduled community summaries.

Hotel Ciputra Room Service prototype showing its guest verification form against a city backdrop
HCS Room ServiceService Experience / Digital PrototypeOpen case